Shipping policy
All FELUS orders are handpacked and ship from Athens, Greece.
Processing time
Orders are processed within 1–2 business days. Once your order has shipped, you will receive a confirmation email with your tracking details. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery times
All delivery times below are estimates from the date of shipment and do not include processing time.
Greece: 2–4 business days
European Union: 5–10 business days
United Kingdom: 7–12 business days
United States & Canada: 7–14 business days
Rest of the world: 10–20 business days
These are estimates only. Actual delivery times may vary due to customs processing, local postal services, public holidays, or circumstances beyond our control.
Shipping costs
Shipping rates are calculated at checkout based on your destination. All applicable shipping costs will be displayed before you confirm your order.
| Greece | BOX NOW Lockers €3 · DHL Express €10 |
| Cyprus | BOX NOW Lockers €3 · DHL Express €15 |
| Europe | €5 on orders under €70 · €15 from €70 to €299.99 · free from €300 |
| Rest of the world | €10 on orders under €70 · €25 from €70 to €299.99 · free from €300 |
Free shipping over €300
Shipping is free on every order of €300 or more, wherever it is going. It is applied automatically at checkout.
Customs, duties & taxes
For orders shipped outside the European Union, your shipment may be subject to import duties, customs fees, and local taxes imposed by the destination country. These charges are not collected or paid by FELUS and are the sole responsibility of the customer. We recommend contacting your local customs office for information on applicable fees before placing your order.
Tracking your order
Every order ships with full tracking. Orders sent by DHL Express arrive with a DHL tracking number and a link to follow your shipment in real time. Orders sent to a BOX NOW locker arrive with your locker details and collection code. If you have not received a tracking email within 3 business days of placing your order, please contact us at dear@felus.shop.
Lost or delayed shipments
If your tracking shows no movement for an extended period, or if your order has not arrived within the estimated delivery window, please reach out to us at dear@felus.shop and we will investigate with the carrier on your behalf. In the event that a shipment is confirmed lost, we will arrange a replacement or full refund at our discretion.
Damaged shipments
If your order arrives damaged, please contact us at dear@felus.shop within 48 hours of delivery. Include your order number and photographs of the packaging and the item so we can resolve the issue promptly. Please retain all original packaging until the claim is resolved.
Incorrect address
Please ensure your shipping address is complete and accurate at checkout. FELUS is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order.
Contact
For any shipping-related questions, reach us at dear@felus.shop.